A world-class implementation process
Cincinnati Time Systems was one of the first time accounting solution providers to apply a project management discipline to the implementation process. We assign a Project Manger to stay with you from the beginning through completion of your second successful payroll. The timelines and resources will vary based on your individual requirements but the overall process follows these steps:
- Analysis and System Requirements Workshop
- I/T Infrastructure Review for On-Premise Clients
- Project Charter and Proposal
- Initial Implementation Workshop
- Detailed Plan with Checklists
- Systems Configuration
- Testing of all Rules and Interfaces
- System Administrator Training
- System User Training
- Initial use by "Pilot" group
- Progressive Rollout to all Users
- Operational and Payroll Support
- Review and Turnover
Our Service Doesn't Stop after Implementation
Once the implementation is complete and the project "closed out", our help desk is there when you need them with expert advice.
The Cincinnati Time Systems' Client Support help desk is available:
- Weekdays: 8:15 am to 9:00 pm (Eastern time)
- Weekends and holidays: 9:00 am to 4:00 pm (Eastern time)
- View Our Training Calendar for Current Class Offerings
- Existing Customers: Contact Our Help Desk
